Refunds & Returns Policy
If you aren’t happy with your purchase then neither are we!
Orders of blood test kits
Cancel your finger prick blood test within fourteen calendar days after delivery and we will refund you, all we ask is that you post the unused and unopened kit back to the laboratory. This is outlined in the 2013 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations – link here.
For security and sanitary reasons, we are unable to accept any returns for items that have been used or are unpackaged.
You will need to cover the cost of returning testing kits or other items, unless you can prove that the item was damaged or faulty when you received it.
If you can’t fill the finger prick blood test we will send you another kit, free of charge, or if you’d prefer, we can send you a venous kit for you to get your blood sample taken at a clinic of your choice (some of these will require you to pay extra at the clinic, some NHS clinics are free).
If you are having issues with the finger prick test, we can usually (dependent on your location) arrange a drop-in blood clinic appointment locally for an extra charge (you won’t pay twice for the kit or the analysis though). Alternatively we can offer a nurse home visit service for an extra charge, where a nurse will visit you at home to take a venous blood sample.
If you validly cancel your order (as per the sections above), we’ll make our best to process refunds within three (3) working days. The funds may take up to five (5) working days to appear on your bank or card statement.
Note that we may also contact you to say that we do not accept your order for the following reasons:
we have been unable to verify your identity with the proof of identification provided;
we cannot authorise your payment;
you are not allowed to use our services from us; or
there has been a mistake on the pricing.
You will also be refunded in those cases.
We hope that you find our service effortless and efficient so that we can get you back to feeling yourself as seamlessly as possible, with no nasty surprises.
We reserve the right to reject any order, in which case we will refund you if applicable as per these Terms and Conditions.